Logo Parc et Lumières
Frequently Asked Questions2023-04-26T08:55:15+02:00


What is the Parc et Lumières experience?2023-04-25T14:43:00+02:00

Between a sound journey and a light show, Parc et Lumières is a unique immersive experience to discover at nightfall the secrets and mysteries surrounding this medieval reserve. You will be equipped with headphones that will synchronise with numerous light shows and video mapping.
Your walk will take you through the forest, along the wall in the middle of the estate’s meadows.

How far is the route? How much time should I allow for the visit?2023-04-25T14:58:29+02:00

The Parc et Lumières route is about 2 kilometres long, winding through the forest and meadows of the estate. You can expect a 1-hour visit to fully enjoy your night-time adventure.

What services are included in the price of the ticket?2023-04-25T14:46:22+02:00

The booking includes the Parc et Lumières tour and the provision of headphones in your language (French, English).

Are there any specific dress code recommendations?2023-04-25T17:42:15+02:00

The Parc et Lumières night tour takes place mainly outdoors, which is why we invite you to wear good shoes (closed shoes recommended) and to be careful during the walk to avoid any risk of falling, making sure to stay on the marked path. By purchasing your ticket, you confirm that you are able to carry out the visit, accepting even the slightest risks that this outdoor walking activity may entail.

We also recommend that you check the weather conditions, particularly the temperature which may drop in windy conditions, so that you can cover yourself accordingly.

Is it possible to buy a ticket on site?2023-08-08T10:55:41+02:00

We recommend you to book your ticket online in order to benefit from the desired time slot.

Within the limits of available places, you can also buy tickets directly onsite on D-Day from 8:00 pm by credit card, cash or “ANCV” holiday vouchers. Tickets will be allocated based on availability.

What happens in the event of rain or bad weather?2023-05-09T11:02:50+02:00

The night tour will remain open in the event of moderate rain.

In the event of a thunderstorm, storm or heavy rain, the event will be postponed to ensure the safety of staff and visitors. In the event of a cancellation, customers receive an email as well as a text message describing the procedure to follow to reschedule the visit.

Are the schedules strict?2023-04-25T14:53:51+02:00

You must arrive at the Château du Parc reception desk at the time indicated on your booking confirmation (under “Date and time of the event”, this is a 15-minute time slot).
If you arrive early, you will have to wait unless the capacity allows us to let you in.
If you arrive at the entrance of the course after the end of the reserved time slot, we reserve the right to refuse you access to the night course if the gauge or closing times do not allow you to enter (no refund possible).

Is there parking nearby?2023-04-25T14:54:49+02:00

Château du Parc is pleased to provide free parking nearby for visitors.

Am I allowed to take photos and videos?2023-04-25T17:41:56+02:00

Of course! Feel free to immortalise this experience with your cameras.

And don’t forget to share your pictures on social networks by tagging us @parc_et_lumieres on Instagram or with the hashtag #parclumieres!

Are there toilets at the reception and during the visit?2023-04-25T15:01:47+02:00

The toilets are accessible at the reception desk. We invite you to take your precautions before the start of the visit! The tour lasts 1 hour in an outdoor environment, without access to toilets.

What happens if I find myself unable to come on the scheduled date? Can I postpone my visit to a later date or get a refund?2023-04-25T14:55:27+02:00

The tickets for the tour are non-refundable. You can make an exchange request via our online form at least 48 hours before the reserved date (this request is subject to the availability of places). No exchanges are possible on site or by phone.

Is the visit suitable for children? What about people with reduced mobility?2023-04-25T14:59:38+02:00

The Parc et Lumières experience is aimed at all audiences, young and old, and is particularly suitable for families with children (the visit is free for children under 7). However, the tour is not accessible to pushchairs and children who are not able to walk.

The tour takes place entirely outdoors on an unpaved nature trail with unlevelled areas, which makes it difficult for people with reduced mobility to use. Unfortunately, the tour is not accessible to wheelchair users.

Do we have to print our ticket or can we present it in digital format?2022-06-15T15:32:14+02:00

You can present your ticket on your smartphone.

Are dogs and other pets allowed?2023-04-25T15:04:17+02:00

We have installed a number of sensors to trigger certain light displays on the visitor trail. Dogs are welcome but must be kept on a lead to avoid disturbance.

Is it possible to eat on site?2023-07-05T16:44:31+02:00

The Château du Parc offers light catering: a gourmet snack to be booked in advance and eaten on site before the visit. More information will be available soon.
For your gourmet break, we have selected local, healthy and authentic products, without oleaginous, without GMO, without additive but with a lot of taste, originality and love.

  • 26€ gourmet basket for 2 people, CLASSIC MENU
    Gourmet snack, fresh bread, mini sausages, Larzac cheese, spit cake and a glass of good local wine of your choice
  • 26€ gourmet basket for 2 people, VEGGIE MENU
    Gourmet vegetable snack , fresh bread, Larzac cheese, spit cake and a glass of good local wine of your choice.

The Pique-Nocte is packaged for 2 people. If your group has an odd number of people, here are two solutions:
– The “bon vivant” solution: provide 1 extra Pique-Nocte (the little jars keep for 4 or 5 days in the fridge after opening);
– The picky eater solution: 1 Pique-Nocte is enough for 3 people, as everything can be shared.

You can reserve this basket for 2 people after selecting your tickets. In this case, we advise you to arrive at least 45 minutes before your slot!

For those who have already bought tickets and would like a picnic, you can write to us using the contact form to reserve the basket for 2 people, to be paid for on the spot.

The picnic area is reserved exclusively for visitors who eat our Pique Nocte products.

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